1. Introduction
At RS Handicrafts ("we", "our", or "us"), operating from Moradabad, Uttar Pradesh, India, accessible via https://rshandicraft.in, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy details our practices concerning the collection, usage, storage, and disclosure of data gathered through our website, catalog inquiries, WhatsApp consultations, and wholesale order processes.
2. Information We Collect
We collect personal information necessary to fulfill quote requests, process custom handicraft manufacturing orders, and manage client communications:
- Contact Information: Full name, email address, telephone/WhatsApp number, delivery address, and business name.
- Inquiry & Order Details: Custom product dimensions, marble specifications, quote requests, and order histories.
- Technical Browsing Data: IP address, browser type, operating system, referral URLs, and pages visited via server logs.
- Communication Logs: Email correspondence and FormSubmit submissions sent to our sales team (`rshandicrafts2113@gmail.com`).
3. How We Use Your Information
Your information is used strictly for legitimate business purposes connected with handcrafted stone & marble manufacturing:
- To prepare and issue price quotes for retail, B2B, and bulk export inquiries.
- To process custom orders, shipping logistics, customs documentation, and delivery notifications.
- To send product updates, seasonal catalogs, and promotional communications (if opted into our trade mailing list).
- To maintain website security, prevent fraud, and comply with statutory legal requirements under Indian law.
4. Cookies & Tracking Technologies
Our website utilizes essential cookies and standard session tracking to enhance user experience, remember preferences, and analyze site performance. You may disable cookies through your browser settings, though certain interactive features (like cart or live search preferences) may function differently.
5. Data Sharing & Security
We do not sell, rent, or trade your personal information to third parties. Data is shared exclusively with trusted service partners directly involved in delivering our services:
- Logistics & Courier Partners: Freight forwarding agencies and shipping carriers for order delivery.
- Form Processors: FormSubmit.co for transmitting VIP Trade List newsletter subscriptions.
- Legal Authorities: When required by court order, statutory regulation, or law enforcement in India.
6. Your Privacy Rights
You have the right to request access to, correction of, or deletion of your personal data stored in our records. If you wish to unsubscribe from our trade communications or delete your inquiry history, simply contact us via email.
7. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:
RS Handicrafts
Near Rahisuddin Health Care, Sara Khajoor, Kanth Road, Aghwanpur, Moradabad - 244504, U.P., India
Phone / WhatsApp: +91 90126 67414